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VIFO — Powered by Pembroke Insurance

Short-term rental insurance built for how STRs actually work

Coverage designed for the exposures AirCover doesn't reach — bed bug liability, loss of income across all booking platforms, property manager E&O, and earthquake coverage.

24h
Quote Turnaround
A–A++
Carrier Access
All
Platforms Covered
CA
Licensed Broker
Is This You?

STR owners and managers we work with.

Individual STR property owners on Airbnb, VRBO, or Booking.com
Vacation rental managers overseeing multiple owner properties
Owners currently on a homeowner or landlord policy thinking it covers STR activity
Property managers who need E&O coverage for their management role
Owners in coastal or earthquake-zone markets
Operators who have had a claim denied by their existing policy
Owners listing on multiple platforms who need platform-agnostic income protection
Anyone whose current coverage excludes bed bug liability
Real Risk. Real Examples.

Situations your policy needs to be ready for.

A guest reports bed bugs after checkout. You need professional remediation, and the next three weeks of bookings cancel.

Bed bug remediation for a vacation rental typically costs $1,500–$4,000 per treatment, plus multiple treatments and inspection fees. Lost bookings during the treatment period add to the total loss. Standard property policies exclude pest damage. VIFO covers both the remediation and the lost income — the exposure that kept most STR owners up at night before this program existed.

A guest slips on a wet deck during their stay and is injured. They file a claim against you as the property owner.

Standard homeowner policies routinely exclude commercial rental activity — which is how courts and insurers classify short-term rentals. A bodily injury claim from a paying guest may be denied outright by your homeowner policy. Commercial general liability coverage is what responds when a guest is injured at your property.

You manage 12 properties for 8 different owners. One owner claims you failed to disclose a maintenance issue that reduced bookings.

Property Manager E&O covers claims from property owners alleging negligent management — disclosure failures, booking errors, maintenance oversights, and disputes over revenue reporting. This is the exposure that separates property management companies from individual hosts, and it's a coverage most property managers don't have until after a claim is filed.

Client Stories

What our clients say.

★★★★★

"I manage several short-term rental properties and spent years with a standard landlord policy thinking I was covered. I wasn't. Pembroke explained exactly where the gaps were, got me into a program built specifically for STR exposure, and had everything bound same day. The bed bug coverage alone made it worth the switch."

ST
STR Property Manager
VIFO
★★★★★

"Fast, professional, and they actually understand the short-term rental business. I had a new property coming online and needed to move quickly. Pembroke had a quote in my inbox within hours and we were bound before the property went live. That kind of speed is rare."

VR
Vacation Rental Host
VIFO
★★★★★

"I didn't realize how much my old policy was missing until Pembroke walked me through it. Earthquake coverage, property manager commission protection, bed bug liability — none of that was in my previous policy. The premium was comparable and the coverage was night and day."

SO
Short-Term Rental Owner
VIFO
Talk to an Advisor

A licensed specialist, not a call center.

Pembroke Insurance is a licensed California commercial insurance broker. When you call or submit a form, you reach a licensed advisor who works in your industry — not a generalist or a voicemail box.

(760) 487-8268 info@pembrokeinsure.com

Pembroke Insurance · CA Broker License #20790267 · 7040 Avenida Encinas, Ste 104-2, Carlsbad, CA 92011

Frequently Asked Questions

Short-term rental insurance questions, answered plainly.

What is VIFO and how is it different from standard STR insurance?
VIFO is Pembroke's purpose-built short-term rental insurance program. Unlike standard landlord or homeowner policies, VIFO is designed specifically for the STR exposure — including bed bug liability, loss of rental income, property manager E&O, and platform-agnostic coverage. Standard landlord policies routinely exclude short-term rental activity entirely. Talk to a Pembroke advisor to compare your current policy against what VIFO covers.
Does Airbnb AirCover replace the need for STR insurance?
No. AirCover is a host guarantee program — not an insurance policy. It has significant exclusions, coverage caps, and claim filing requirements that differ materially from commercial insurance. VIFO covers exposures that AirCover does not, including bodily injury to third parties, property manager liability, and incidents from non-Airbnb bookings. See the direct comparison at vifo.co/pages/aircover-vs-vifo.html.
Are short-term rentals covered by a standard homeowner policy?
Generally no. Most homeowner and landlord policies exclude commercial short-term rental activity. If an incident occurs during a guest stay, a standard homeowner policy may deny the claim entirely. If your current policy doesn't specifically address STR activity, talk to a Pembroke advisor before assuming you're covered.
What is bed bug coverage and why does it matter?
Bed bug remediation costs $1,500–$4,000 or more per treatment, plus repeat treatments and lost booking income during the remediation period. Standard property policies typically exclude pest-related damage. VIFO includes bed bug coverage — one of the most disruptive and expensive STR incidents, and one that virtually no standard policy covers.
Does VIFO cover properties listed on multiple platforms?
Yes. VIFO coverage is platform-agnostic — it applies to your property regardless of whether bookings come through Airbnb, VRBO, Booking.com, a direct booking site, or a combination. Platform-provided protections like AirCover apply only to bookings made through that platform. VIFO covers all STR activity on the property.
I manage STR properties on behalf of owners — do I need my own coverage?
Yes. Property managers have a distinct professional liability exposure — errors in booking management, failure to disclose property conditions, and disputes with owners can generate claims against the management company. Property Manager E&O is a specific component of the VIFO program. Talk to a Pembroke advisor about structuring coverage for both your management operation and the properties you manage.

Ready to get your VIFO quote?

Purpose-built STR coverage. Licensed broker. Same-day certificates.

VIFO and Pembroke Insurance are affiliated. Insurance is placed by Pembroke Insurance, CA Broker License #20790267. Nothing is bound until you approve real pricing with a licensed advisor.