Need to file a claim? We're here.
A real Pembroke advisor will help you navigate your claim from first notice through resolution. Call or email us and we get started immediately.
What to do when you have a claim.
Contact Pembroke First
Before calling your carrier directly, call or email us. As your broker, we advocate on your behalf and make sure the claim is reported correctly from the start.
We Notify Your Carrier
We report the claim to your carrier on your behalf, help you complete initial forms, and make sure nothing is missed in the first submission.
We Follow Up
We stay in contact with the adjuster and keep you updated throughout the process — you're never left wondering what's happening with your claim.
Resolution
We remain involved through the claims process, helping you communicate with the carrier and understand what happens next. That's what a real broker does.
When you call, bring these.
A note about our role.
Pembroke Insurance is your broker — not the insurance carrier. Final claim decisions are made by the issuing carrier per the terms of your policy. We are here to advocate for you, facilitate the process, and make sure your voice is heard.
Have a claim? Call us now.
The sooner we hear from you, the better we can help.